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Chat Support Services

Get a FREE QUOTE |24 hours. That's all it will take you to figure out the cost benefits of outsourcing!

Do you face difficulties to market your services or goods?
Are you looking for expert solutions to help your prospects promptly?
Online chat support solutions allow you to promote your services/products on the market that you want at the least cost.

On Time Solutions is a leading live chat support business that provides more than 16 years of custom chat support.
We provide cost-effective on-line support for chat services to help you increase coverage of your market, increase the number of your visitors, and reduce drop-offs.

Chat Support Services

We offer cost-effective online live chat support services that can improve your customer loyalty and enhance your brand value.

We offer a variety of chat support services to global customers, including:

1.Online Chat and Live Operators

  • Our chat support executives use our well-crafted chat manuals to connect with guests.
  • They are always available to assist with customer requests and have a fast resolution.

2.Visitor started talking

When a visitor initiates a conversation, our agents respond on time so that you don't miss any prospect. In case the visitor wants more details, our agents will pass the chat to an expert. Customer Inquiries & Grievance Resolution Chat

3.Customer Inquiries & Complaints Redress Talk

We also set up a separate team of experts to deal with customer issues and have dedicated representatives to address customer problems or offer expert guidance on specific customer inquiries.

4. Lead Generation & Follow-up Chat

We can configure our chat support services to control lead generation and follow-up chats. It will boost sales and marketing strategies. Inbound Customer Service

5.Customer Inbound Assistance

If a new prospect or a vetted lead initiates a discussion, we have the same tools to provide customer service across multiple inbound channels.

6.Professional support

We have a qualified team of chat support managers who can handle each type of technical question and can answer or provide the details required to solve the problems of the customer.

7. Telemarketing services

We have an experienced team of telemarketers who can launch a discussion across several platforms, including a cold call to improve the internal sales team's initiative.

8 products/services.

If a customer needs fast information about your goods or services and is not looking for lengthy talks, our chat support operators will do that. They are qualified to find out the exact customer query and to provide correct product/service information.

9.Order management/verification/completion

If you need personalized chat support services for order management for your eCommerce company or web portal, we can deliver that.

10.Order handling of queries

If your customers want fast details about the order pickup and delivery, our Chat Support Executives will do that.

11.Aid for billing

We can customize our chat support services to suit your internal/external billing issues and provide instant resolution to your customers.

12.Support Helpdesk

If your customer is browsing your website and searching for an instant resolution of his/her question, we will support them with fast answers.

We will also monitor queries for potential resolution purposes.

Join On Time Solutions NOW!

With On Time Solutions, a wide range of specialized facilities can be opened through several different businesses and vertical structures. Furthermore, we provide you with 7 years of experience in analyzing sales skills, negotiating contracts, and resolve rules, enforcement, and SLA issues. We save you precious time. Our core principles of integration, cooperation, and competence are closely adhered to build lasting time-tested partnerships.

Welcome to On Time Solutions family!
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