On Time Solutions was first founded in 2013 as a small office that serves telecommunication industry by providing inbound and outbound call center outsourcing. The founder and Co-founder is a husband and a wife who put all their efforts to improve their business and watch it expanding year after year. Today in 2020, On Time Solutions
headquartered in USA, Orlando, Florida and with more than 4 locations all over the world, India, UK, Egypt and France. Having more than 1500 agent, is able to provide multiple services that help different industries. On Time solutions team is located in Egypt and India. This can be seen as a direct result of the favorable exchange rate vs. international currencies thereby making it attractive for foreign investment Most of call centers were located in India for their low wages and good English lever. But what is new is that Egypt started being dominant in call center outsourcing fields.
Egypt's business climate, the availability of low cost highly skilled call center services personn
el, and a supporting emphasis by the Egyptian Government on IT infrastructure availability as well their encouragement of establishing call centers. This encouragement is most evident in the Egyptian Government's policy of providing special discounts on traffic resulting from international call center services
Egypt lies in the south-eastern corner of the Mediterranean, situated ideally at the crossroads of three continents and at the centre of global communication networks thereby making it a highly attractive location for providing international Call Center Services.
Egypt's economy is outward oriented with exports and imports of goods and services. The Egyptian pound is the country's legal currency. Historically, it has been pegged to the US dollar. In an effort to gradually implement a market-determined exchange rate, the government has broadened the band on either side of the core rate in which it allows the currency to trade. The current exchange rate is expected to slowly devaluate against the US Dollar. The rate of Egyptian Pounds to the US Dollar has gone from L.E. 3.47 to L.E. 4.80 in the span of twelve months thereby making foreign investments highly appealing.
The Egyptian Customer Services Representative comes from a young and well-educated population, which provides a pool of competitively priced and reliable labour; relative political stability; and a prime geographical location.
There is an annual flow of approximately 163,000 university graduates (1998/99) and 262,000 graduates of secondary general education (1998/99), in addition to 574,000 technical education graduates.
Although Arabic is the official language in Egypt, Egypt is known for its educational system that graduates student who can speak fluent English, French, and German languages thereby providing excellent dialects reminiscent of these countries.
With a collective experience of over 7 years in the global call center industry, we have the skills and the know-how to deliver tailor-made solutions to businesses worldwide. Our services start with identifying customer needs, recording customer processes, assessing customer priorities, and designing a tailored training program for customer-specific requirements. We then move those processes to global sites and do not drop the ball, create quality measurements, track the performance of customer service and satisfaction, and monitoring success in building loyalty and improving the brand.
